Customer Testimonials
Appointment for oil change and tire rotation went smooth. Everyone very pleasant and helpful. Will certainly come back as the cost is competitive with other places I’ve used.
Service has taken care of my Ram 2500 for the past 6 years, with absolutely no complaints.
Unfortunately when my vehicle goes in for repairs it’s never a quick process. NEVER!!!! Parts take a minute to come in and the actual repair process takes even longer.
Terrance was wonderful with helping us find our new ride. We told him what we were looking for and he made it happen. The whole Walker crew was very welcoming and helped made our shopping and purchase very easy. We are so happy to have a new Jeep thats gonna be very dependable for our family . Thank yall for yall's kindness and excellent experience. If anyone is looking to purchase a new vehicle, go see Terrance at the Dodge and Jeep Walker location.
Called about a vehicle. Talked to a salesman about the vehicle. Salesman told me he was going to get back with me and never called me back. I called salesman multiple times left voice message and texted. Never got a call back. Finally talked to someone else at the dealership and found out they sold the vehicle I wanted to buy that day.
Horrible customer service, Yvette was rude and gave me attitude every time I asked for an update on my truck.
Had an excellent experience with Donald!! For sure recommend getting your next truck through him.
Hands down the best vehicle buying experience ever. Donald is very knowledgeable about what is on the lot and listens to what you want and need in a vehicle. No high pressure sales. No high pressure financing. Very fair on trade in. Finally a dealer that does not try to get one over on the buyer. Will definitely come back when I need another vehicle. The trade in process all the way to financing was 10 out of 10. Thank you all so much. Jeff Miller
Our vehicle was fixed but it took five weeks from the time we dropped it off. The service advisor called and gave me a quote then I had to explain that it’s covered under warranty. That should be checked before the customer is called.
Walker works really hard to get the vehicle that I am looking for! Terrance did the sales work and Amos did the financing!
The people were very nice and the sales person I had was probably the best salesman I have every had!!
Mr Travis helped me sooo much. Gosh I will be back and he will be my sales person. Ty so much.yall go see Mr Travis he is the best
First time here. Very efficient. Kindness by all.
Highly recommend buying a car here! I worked with Zane and this was truly the best and easiest experience I’ve ever had buying a car. Would recommend him to anyone!
Zane Malone has excellent customer service. Got me in a vehicle when I wasn’t excepting to leave which one. Definitely went above and beyond. Will be going back and recommending more people to them.
Great employees
Easy, in-and-out walk-in. Had 8 psi on my left rear tire on my way back home to Texas. Joe was professional and took care of my tire road hazard coverage claim efficiently to get me back on the road and heading home
Travis Wilkinson was honest and upfront, he had great customer service from the moment I met him. He took care of all of my husband and I needs. He went the extra mile for us so we could get a great reliable vehicle for our son. Most important, is his CHARACTER. Great salesman!
Joe in service was awesome. Very professional and attentive. Great job Joe!
Staff was friendly, and treated me right on price
Travis was a great salesperson. Made everything easy and understanding.
Prompt, courteous and very helpful. Would recommend them to friends with the same vehicle I have
Great place....got me in and out...good job
I Brought my car to the dealership where I purchased the vehicle (on a Thursday) and got the guy to ride with me to show him what the car is doing and he heard it right away. The dealership then took my car here (the following Tuesday) to be looked at. Mine you I still have warranty on this vehicle. They had my car for 2 days to see what is going on only to be told that and I quote "can't duplicate customers concern." So how can the guy from the dealership hear the noise and by ... Read More Google - Sep 9, 2026
Derrick Roy and Zane Malone are Awesome!
Zane Malone And Derrick Roy are amazing !
My husband and I want to give a shout out to Mr. Donald Goff. We came in to test drive a couple of jeep grand Cherokees. When we arrived he already had the first one pulled up cooling off for us to test drive. The second one was ready as soon as we came back from the first test drive. As soon as we got back we sat with him and went over different options. The dealership did not have the color or the 2 row seat I was looking for on the lot, however, we decided to go eat and ... Read More Google - Aug 25, 2026
Service was a five star experience!!!
As always. Prompt, maintenance performed as requested and on time, Andrew, service advisor, kept me informed along the way. Clean and efficient, organized and extremely well managed. Have never encountered anything other than stellar results!
This place absolutely has the best Salesmen, I’d like to brag on Mr. Travis Wilkinson for a bit! I was having the worst day, and his friendliness made me stay and get educated on a planned purchase I intend to make! Walker has definitely exceeded the bar for me! Thank you Travis, and keep being great!
The service department is awesome . They care about any problem you might have with your vehicle. They always keep you updated on your vehicle. The texting system keep your updated keeps you from having to call and check on you vehicle. This is the 4 vehicle I have purchased from Walker and have never had any issues with service after the sell. Service Reps are the best.
Very helpful and knowledgeable. Very friendly and great salesman. Will always use Mr Travis
Best experience ever ! If you need a truck come see Travis Wilkinson at Walker Dodge he’s very professional! He and his team will work with any situation for the best possible outcome. Thank you for helping my family.
Travis went out of his way to make sure our family went home with the best new car!!! So grateful for his service and support- made the process enjoyable and no stress! See Travis if you are looking for a new car!
Did my shopping online because I live out of town and work long hours. Donald Goff had the vehicle ready to test drive and had all paperwork ready to go. I was there maybe 2 hours. Then came back for extra keys and a detail with loaner to do some shopping. Also above and beyond would recommend him and the dealership will be back for my next.
Travis was fantastic!!! Super caring. Really worked hard to help us find a vehicle that we were happy with. Highly recommend Travis. 👍🏼👍🏼
Had the pleasure of meeting and working with Travis Wilkinson. Above and beyond customer service and professionalism. Hes willing to put in the time to meet your needs and find what your looking for. Out of the Walker lots you can find him at the the Chrysler, Dodge, Jeep, Ram lot.
Everyone on the staff team was super sweet and funny. U feel at home there, like u r talking to family (a good family that is 😆). Also, very honest. That is my main thing, honesty. Travis is the best
The staff is very very helpful and sweet. And they are very very patient with you. But don't always fall for i have the perfect ride for you. Because they took us to a LEMON! We was very very disappointed
The folks at the service department are easy to work with.
Received excellent service today from Mr. Travis Wilkinson!
Travis was great! Provided excellent service! I couldn’t buy the car today because of a situation but I’m very pleased! Thank you! He’s also an amazing sound engineer! 😉
Very friendly and knowledgeable! Enjoyed meeting you! Thanks so much for all of your help!
Tried calling no answer not good business just my opinion
********!!!!!!!!!!GO SOMEWHERE ELSE!!!!!!!!!!!**********
IF I COULD GIVE LESS THAN ONE STAR IT WOULD BE NEGATIVE! WORST POSSIBLE SERVICE YOU COULD EVER IMAGINE, GO SOMEWHERE ELSE THIS PLACE WILL LIE STRAIGHT TO YOUR FACE, TRY TO PLAY YOU FOR AN FOOL!!!!!
my truck broke down on me in that area and I was from out of town, so no choice but to take it there. After a week I called to check the status on a Friday, fully aware and understanding there were vehicles in front of mine. They said it was next in line and should get started on Monday. ... Read More Google - Apr 25, 2026
The service area is not ideal, can’t make an appointment well you can but they keep your car until they can get to it. Had my car there Tuesday and it’s now Thursday and they didn’t do the diagnostic until Wednesday. They don’t have a loner vehicle but yet they want to keep your car for days on. No eta of when my vehicle will be ready. It’s horrible when you have doctor appointments that you need to get to
Called to ask if they could order a part, said they had it in stock and that I could come pick it up. Then said I would have to come back the next day because they didn't know when it would show up or I could wait. Don't recommend.
I paid $14,500. for a car and the air-conditioning doesn't work. They won't even speak with me or return my calls 😒
Edited to provide update:
I took my vehicle to a different mechanic. They fixed everything for $235 and did a professional job. This is substantially lower than the outlandish quote of $7,500 I recieved from this Walker dealership which the Service guy at Walker lied about.
The mechanic that fixed my vehicle performed a pressure test on the coolant system and confirmed that the Service department at the Walker dealership was not telling the truth when they claimed I needed a new thermostat housing and new hose.
It was also confirmed that I do not need new ball joints nor did I ... Read More Google - Jan 21, 2026
Service itself was ok. However, not able to make an appointment for an oil change is just idiotic. I drove an hour in hopes I wouldn't have to wait long. I thought appointments create organization. I could be wrong, but won't pay $180.00 for an oil change again.
I do not recommend taking your vehicle here to be serviced unless you like to be scammed. They tried to charge me for a part that isn't broke. They told me that the part might break when the technician is working on something else. They tried charging me an additional $500 for a $30 part. This was all before they even started working on my vehicle. Make sure you get a detailed list of everything before you say yes to any repairs! They will try to scam you! My service technician was Andrew Vost. Do not talk to him, he will ... Read More Google - Dec 30, 2025
Update 1/12: When we picked up our Jeep it started making a clicking noise. Called to have this rectified and the service shop refuses to take responsibility or fix the issue they caused within our vehicle engine. Spoke with Blake the manager and all he would state is "due to you leaving us a bad review we will not service you".
This service is the reason for a bad review.
Took my Jeep here for a warranty issue. (Before being told there’s no record of me: the service work was under my fiancé’s name.)
They were quick ... Read More Google - Dec 23, 2025
We are really frustrated with the service department. We had RAM care and was promised 3 free oil changes when we bought the vehicle through RAM with an expiration date. Even had a free one here few months ago and had until end of September left on RAM care that I can pull up and prove. Come today wait hour and half then get charged 65$. They did really have much to say but sorry that they don’t do free oil changes with RAM care anymore. Wouldn’t give me any reason why they didn’t tell me this upfront other ... Read More Google - Aug 20, 2025
I was a good hour and a half out from the house when my 2023 Jeep Wrangler with 10,950 miles, went into crawl mode and displayed “Clutch Hot Fully Release Clutch Pedal and Reduce Clutch” on the dash. I stopped by the Walker Jeep dealership just to be told by the service manager, “sorry, but I can’t get anybody to look at it, we are booked out for two weeks” and with a snarky laugh “Jeeps are toys and for fun not for long trips.”
They have the most rudest employees there. Almost like being rude is a job requirement to work there.
I would compare there service department with autozone. Absolutely 0 clue of whats going on. My vehicle sat there for 3 weeks for having fuel problems. On the 3rd week the guy calls me and says it needs a 7,500$ turbo, which makes 0 sense at all. After realizing there intelligence level,and dealing with the cocky service guy i go pick the truck up and bring it to another local dealer. They call the same day i drop off and say it needs a 200$ sensor. Beware of these stealer ships!!
My dad purchased a used truck in December 2024. He also purchased the extended warranty. There has been an issue with the heater since he bought it. He brought it back to Walker in mid January, and they FINALLY called him today to say his truck is ready. (They have had his truck almost a month) They want to charge him $500 for the repair, even though his Extended Warranty WALKER SOLD HIM has a $100 deductible.
To top it off, the pervious owner brought the truck to Walker in November... for the same issue with the heater. That man paid over $3000 for ... Read More Google - Feb 13, 2025
Wanted to charge over $2,000 to install a trailer light adapter on my Jeep. Told them to get bent.
This service department continues to disappoint and make critical mistakes on small requests..I scheduled the earliest appointment possible and took a day off work to get an oil change and tire rotation just for them to keep my car for 24 hours and return it in the same condition as I left it.. huge waste of time and no phone call or anything. They frequently lose paperwork and leave oil caps off when returning the car and spill oil under your hood. Couldn’t image getting a service more complicated than an oil change here. Good luck
You wanted it, you got it.
Review: While we love our Jeep, the sales experience was the worst we've ever experienced. So here's a list of everything that made this experience so bad.
1. CHAPTER 13. UNFAIR TRADE PRACTICES AND CONSUMER
PROTECTION LAW
§1401. Preditory and deceptive sales practices.
Neither the sales person nor the loan manager were honest during the sale of this vehicle. We were lied to through the ommission of information that would have effect our decision if we had known that the vehicle we were purchasing was not certified and ready to sell. Because this information was ... Read More Google - May 22, 2024
Quick, prompt service; helpful and courteous service sales representative as well as consistent feedback during the process.
Considering my jeep is in flames and destroyed 36 hrs after coming out your body shop for a recall that involved the fuel injection system. That exploded on the interstate after being in the shop 2 months .. Yall deserve 0 Especially Blake.....who has no regard for customer safety.
Terrible place. Kept car for 2 weeks and didn't even fix it.
Hands down the WORST service. Took my jeep in for an oil change and an engine light. It took them 2 weeks to “fix” it. I picked my car up after hours and they didn’t even know it was missing for over a week. It could have EASILY been stolen and they would never have known. They only found out it was gone when I went to pick up my spare key. On top of that, the repair was for my hybrid charging port, I tried to plug it up to the charger today and the light came right back ... Read More Google - Apr 5, 2024
Great dealership and sales people. Love my wagoneer. Process was fairly easy and no issues came up
We were disappointed to find out that after putting nearly $1000 toward a 100,000 mile check up that the engine light came on while we were out of state. When we brought the van in, we were informed that including replacement parts that it would cost another $2000 to fix it. We were without any transportation for over a week waiting for it to be fixed because no alternative option was offered by Walker Dealership. I would like to emphasize that before the 100,000 mile check up that we had NO problems like this--absolutely none so we ended up asking ourselves if getting the ... Read More Google - Mar 26, 2024
Awesome people, very respectful workers, clean place and they will help the best way they can they will not let you leave unhappy. I love walker team keep up the good work
Service advisor, Jeff Loyns is top of the list for me. Always greets me with a smile and no nonsense approach to service. Have always gotten my truck serviced as requested without any B. S, or trying to oversale available services. Would reccomend this Service Advisor and Dealership to anyone in the Central Louisiana community. Thanks Jeff
Best service advisor I have ever had the pleasure of working with. Jeff Lyons is at the top of his game and that equates to great service to me. He is the reason I go to Walker in stead of the dealership I purchased my RAM from.
Such wonderful, talented, skilled and very professional crew. Complete satisfaction working with them, very fast too.
Never had much good to say about this place. The service writers are almost impossible to get a hold of on the phone, hardly ever return your phone calls, and Chrysler these days is generally sub standard anyways
If I could do less than one star I would. I took my jeep renegade to the dealership hoping I could trust the brand. Sadly I was VERY mistaken. I called at noon on Friday and asked specifically if I could get my transmission fluid replaced (make & model was specified .) the reply was “yes but you have to be here by 3:30”. I show up at 3:15. The technician then tells me he couldn’t possibly start on it this late in the evening…when “his guys leave at 5”mind you, they close at 5:30. I understood & was told to return ... Read More Google - Oct 23, 2023
I stopped in ready to buy a Pacifica and was also looking to buy a Ram 3500 dually. They had NONE on site for purchase. The salesman was helpful in looking for vehicles at other dealership to trade and bring to their dealership. I would prefer to physically be able to look at and touch the vehicle before purchase. I ended up purchasing at another dealership the next day.
Worst service nothing covered on a brand new2023 1500 truck. Don’t buy any vehicle here. Basically if your not paying for there service they won’t help.
I took my Jeep to Walker to get it repaired and they got on it right away. They found the problem and give me an estimate to fix it. The Jeep had several problems: abs sensors on two tires, oil cooler leak and rear main seal leak. As a mechanic myself, I was shocked at the large bill but I know it takes a while to do these things. I received a phone call about 8 hours later that my Jeep was fixed. I couldn't believe that all of this work was done in 8 hours especially since the rear main ... Read More Google - May 31, 2023
Prices are way tooooooo high
People was on time, the recalls was past due, now there are several other things that needs fixing, we are talking about about thousand dollars, these recalls parts probably made this happen, I wasn't born yesterday nor did I fall off the Turnip truck!! I will post the results of this visit. No Rating yet!!
Service is horrible. Made an appointment for 8 AM to get it done early in the day. Sat there and waited, and waited, and waited. No one checks up on you. Appointment for 8, didn’t see vehicle get taken back until almost 3 hours later. And still waiting.
Extremely expensive on parts
Absolutely the worst place to buy a used vehicle from, we were completely steered into buying a vehicle with so many problems, and between dodge and Toyota got absolutely no help what so ever, learned our lesson, went down the street to Joel's and got a much better deal for a much nicer vehicle, steer clear of these dealerships unless you have 6 figures in the bank account...
Called to schedule an Oil change on a diesel Jeep Gladiator and they did not have the filters.
Bought a 2013 ram 1500 with 80,000 miles with a 25,000 mile warranty, truck made a ticking noise when I purchased it and was told it was an exhaust leak and would be fixed within the first week or 2 of owning it, inspected it and confirmed had broken bolts on both sides, had manifolds,gaskets and bolts replaced by another shop (walker took weeks to respond) and still made identical noise, brought to walker was told it was the water pump now, they replaced it in 2 weeks, picked up and made identical noise and then the air compressor stopped working completely and truck would ... Read More Google - Apr 18, 2022
Had my vehicle brought in for a recall to replace the motor, they had the vehicle for five weeks and wouldn’t tell me much on when it would be done, had to have my husband talk to them to even get any information out of them. Then got my vehicle back, checked it, and it was a complete disaster, the motor was gross and dirty, the battery wasn’t secured, rtv silicone was sticking out of the motor, and my fans weren’t even hooked up. The bad part was they were going to send me out on the ... Read More Google - Mar 15, 2022